West & Rogue Policy 2025
~By buying an item or submitting payment, client agrees to West&Rogue policies.
~We take no responsibility for injury nor harm that may involved with product made or sold by West & Rogue and/or Melanie M Shumaker, furthermore, purchasing items that may involved in high risk activities is at the discretion of the buyer.
~Any weaknesses of the leather in the making process is culled by W&R. Due to the nature of ware and tare of leather, regular inspection and retiring damaged products as a buyer sees fit is advised.
~Creative design and artwork is hand drawn by Melanie M Shumaker, purchase of designs are for personal use only. Furthermore not to be redistributed, reproduced or copied.
~All deposits & custom orders are nonrefundable.
~After deposit is made, orders will be drawn by us, approved by you then waitlisted.
~Once the order is drawn, approved and a deposit is made no further changes can be made.
~All orders must be paid in full before the order is shipped.
~Orders over $200, a deposit is determined by W&R and is per order basis.
~Orders are placed are in order they were received.
~If you have a wait time for your order, we will communicate when starting your order.
~A picture of your final product and shipping information will be provided upon completion.
~Waitlist can vary and is only rough estimate. Given life variants, custom order dynamics, etc. we can try but we cannot guarantee a specific date. Order WELL in advance!
~Please know we will communicate our very best with you so you know exactly what’s going on, furthermore, it's crucial to communicate well during your designing process to avoid delays.
~Every piece produced by W&R is hand designed and handmade, we strive for perfection, however the reality is no human can provide perfect handmade artistry & craft.
~Due to the naturally occurring differences in leather texture, thickness, and color, as well as the differences in screen displays, please be aware that sometimes there may be a slight difference in color between the listing photos, photos provided and your finished custom product. We make every attempt to select similar leathers for the same order, but sometimes it's unavoidable that there may be discrepancies in color or finish. We appreciate your understanding!
Thank you so much for choosing me as your maker, I’m truly honored.
Melanie